Terms of service

TERMS OF SERVICE

Effective Date: [05.15.2026]

Welcome to our shop. By placing an order through our website, you agree to the following Terms of Service. Please read them carefully before making a purchase.

1. ARTISANAL HANDMADE PRODUCTS

All products are handmade and crafted individually using a dedicated production process that includes design, crafting, and a mandatory drying phase. Due to the handmade nature of our items, slight variations in color, texture, finish, and appearance may occur. These variations are not considered defects and make each piece unique. By purchasing, the customer acknowledges they are buying a custom-made item, not a mass-produced stock product.

2. PRE-ORDERS & PROCESSING TIMES

All products are made to order. Estimated timelines are as follows:

  • Processing & Creative Design: 3–5 business days
  • Handcrafted Production & Drying Phase: Up to 15 business days
  • International Shipping & Logistics: 8–12 business days

By completing a purchase, the customer expressly acknowledges and agrees to a total delivery window of up to 30–35 business days. A delay within this window is a standard part of our artisanal process and does not constitute a breach of contract or a valid reason for a refund or chargeback.

3. VISUAL REPRESENTATIONS & AI ASSISTANCE

We use high-end digital technology and AI-assisted creative previews to showcase the artistic potential of our products. These images are for illustrative purposes only. While we strive for 100% accuracy, the final physical product may have slight variations in texture or color tone due to the artisanal manufacturing process.

4. ORDER CANCELLATIONS

Once an order is placed, it enters our automated processing system.

  • Cancellations are permitted only within the first 24 hours of purchase.
  • After 24 hours, the item enters the "Production & Drying Phase," costs are incurred, and the order cannot be canceled. Customers must wait to receive the item and then follow our Refund Policy.

5. RIGHT TO CANCEL ORDERS (PRICING & LOGISTICS)

We reserve the right to refuse or cancel any order. This includes, but is not limited to:

  • Errors in pricing or descriptions.
  • Extreme logistical costs to specific remote regions that exceed the feasibility of the sale. In such cases, a full refund will be issued immediately.

6. SHIPPING

Once your order has shipped, you will receive tracking information via email when available. We are not responsible for delays caused by shipping carriers, customs, weather, or incorrect shipping information provided by the customer.

7. RETURNS & EXCHANGES

Because our items are handmade and made to order, all sales are final unless the item arrives damaged or defective. If your order arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.

8. PRODUCT CARE

Customers are responsible for following any care instructions provided with the product. Improper use, handling, or modifications may void any replacement consideration.

9. INTELLECTUAL PROPERTY

All product designs, images, branding, and content on this website are the property of the shop owner and may not be copied, reproduced, or used without written permission.

10. LIMITATION OF LIABILITY

We are not liable for any indirect, incidental, or consequential damages resulting from the use or misuse of our products.

11. CHANGES TO TERMS

We reserve the right to update or modify these Terms of Service at any time without prior notice. Continued use of our website and services constitutes acceptance of any changes.

12. CONTACT INFORMATION

For any questions regarding these Terms of Service, please contact us at: Email: meganporterlamps@outlook.com